Tuvis is a Tel Aviv-based startup that is revolutionizing the way companies do business over popular instant messaging channels. The company has developed a comprehensive platform that connects individual and business WhatsApp with Salesforce, enabling the messaging service to play a critical role in engaging customers. With its AI-based routing technology and user-friendly Agent UI, Tuvis makes it easier for businesses to communicate with their customers and manage their sales processes seamlessly.
Connecting WhatsApp with Salesforce
WhatsApp is a popular messaging service that has become an essential communication channel for many people worldwide. However, until Tuvis came along, it was difficult for businesses to leverage WhatsApp effectively as part of their customer engagement strategy. Tuvis bridges this gap by providing a platform that integrates WhatsApp with Salesforce, the world’s leading CRM platform.
The platform leverages AI-based routing technology to enable customers to start 1:1 WhatsApp chats with real agents based on their interests, language, and history. This ensures that customers receive the information they need quickly and efficiently, leading to a more positive customer experience.
Agent UI for Seamless Sales Processes
For agents, Tuvis provides a user-friendly Agent UI that shows the contact’s data and enables them to instantly create new leads and copy chats into Salesforce directly from WhatsApp. This eliminates the need for manual data entry and ensures that sales processes are streamlined and efficient. The platform also provides real-time analytics, enabling agents and managers to track key metrics such as response time and conversion rates.
SaaS Solution with Zero-Touch Onboarding
Tuvis is provided as a SaaS solution with zero-touch onboarding and operating processes. This means that businesses can get up and running with the platform quickly and easily, without the need for any technical expertise. The platform is also highly scalable, making it suitable for businesses of all sizes.
Tuvis is a game-changer for businesses looking to enhance their customer engagement strategies. By connecting WhatsApp with Salesforce and providing an AI-based routing system and a user-friendly Agent UI, Tuvis is making it easier than ever for businesses to communicate with their customers and manage their sales processes seamlessly. With its SaaS model and zero-touch onboarding, Tuvis is well-positioned to become a leader in this space.